Archives: FAQs

What if something is missing from my order?

If something is missing from your order, please let us know right away. Our company policy is that any and all claims must be made within 7 days of receipt of merchandise. Please call us toll free (Canada and US) at 877-572-7662 or from overseas (250) 334-4836.

Will there be any other charges added to my bill?

Unless you send us an email requesting changes to your order or delivery method or changes needing to be made to cover shipping costs, we will not charge your credit card any more than what is indicated on your online receipt. Please print your receipt for your records.

When will I receive my aromatherapy order?

Most orders are processed within 1-2 business days. We use Canada Post for the majority of our shipments. As soon as your order has been processed and is ready for pickup by Canada Post, you will receive an email with the tracking number. Your aromatherapy order should arrive 2-15 business days after you place it… Read more

How much will I be charged for shipping?

Flat Rate Shipping Pricing- Expedited Parcel through Canada Post British Columbia – $10 The Rest of Canada – $12 USA – $15 International – Price will depend on country and weight of your order. Shipping is calculated at checkout. Xpresspost shipping rates are calculated automatically at the end of the shopping cart process. We ship using… Read more

Is your website safe to buy from?

Your entire experience while connected to our site is protected by encrypting all transactions to and from the site. You can verify this is operating, and you are actually on our shopping cart, by hovering your mouse over the green padlock found in front of the current page address in your browser address bar and… Read more